Realise Data Systems provides a range of services to help with your organisation’s growth and success. With over ten years of coding, implementation, technical support, and business operations experience, we provide your organisation with the best service, expertise, and assurance. Our field service management services will keep your field service in top shape, while giving your organisation ease of mind. We guarantee that all your needs will be met with the following services we offer:
Consultancy
We have several qualified resources available for full time or part time engagements with clients searching for support with their ClickSoftware implementation, from design to post go-live support.
Alternative Support for Older ClickSoftware Versions
For ClickSoftware customers operating on older versions of the ServiceOptimization Suite (anything older than 8.1), we provide resolutions to issues with configuration and system health (we cannot provide support for product bugs).
System Healthcheck
We will run a full audit on your service management software including the following checklist:
- Microsoft recommended patches
- Purging/cleanup
- Agent runs
- Load balancing
- Logging
- Integration
- General configuration
- Client setup
Upgrade Services
We offer upgrading services from old ClickSoftware versions to the latest release and can include any of the following:
- Logic tuning
- Optimization
- Enhancements
- Customizations
- Reconfigurations
- Mobile
General Support
For general IT issues and maintenance, we offer support for both ClickSoftware’s products and our own. Please visit our Support page for more information on the support packages available for Audit-Track and Xoom.
Don’t see what you are looking for? Our expertise in the service industry allows us to be versatile. If you don’t see what you need here, please feel free to contact us. We will do our best to help you solve your problem, or put you in contact with someone who can.
