Efficiency and Optimisation

Efficiency and Optimisation

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Efficiency and optimization seem to go hand in hand and they really do. Efficiency is the driving force in reducing operational costs and Optimization is the engine with which to achieve this goal. When discussing workforce management solutions, the first thing to discuss is the return on investment (ROI). What value can a service organization […]

social media strategy

4 Social Media Strategies For Your Organisation

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The joys of social media. On one hand social media brings organisations closer to their customer base, helps with market research, and allows you to keep tabs on the competition. On the other hand it can be a dangerous minefield, where one wrong step can undermine or even ruin an organisation’s reputation. This is just […]

Is Night Work Truly Damaging Field Service?

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For many years professional bodies have been warning businesses and their employees about the adverse effects that night-time work is having on the human body. Despite the obvious debilitating effects of sleep deprivation these warnings extend into the increased risks of stress, diabetes and obesity, heart attacks, and cancer. In fact, there’s probably enough written […]

happy new year 2014

Starting the New Year Off Right With Data Quality

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It’s 2014, which means a fresh new year for your organization, and for all the challenges that come with running successful, efficient organizations.  But hopefully you are refreshed and rejuvenated after the holiday season, enjoyed a few cocktails, some laughs, and probably some cold weather, and now you are ready to get started on making […]

Does SMS Have a Future in Field Service?

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A mobile phone’s Short Messaging Service – that’s SMS or what most people refer to as text messaging – has been in use now since the early 1990s. And since its introduction, it has transformed the way that people keep in touch by providing a virtually instant message that could be read upon receipt or […]

Business intelligence

Intelligent Business Intelligence: Is Now The Time?

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At the beginning of every year, subject-matter experts typically gaze into their crystal balls to predict the year ahead before blogging about their prophecies for us all to enjoy. We learn what may happen, what may not happen, and sadly, what eventually doesn’t happen despite high confidence that it will.  But that’s forecasting for you: […]