true cost of compliance

The True Cost of Compliance

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These days there are so many rules and regulations to comply to, you’d be forgiven for feeling overwhelmed with it all. From time to time we can all be left wondering quite what it’s all about, is it really worth all this effort, feeling like we’re being made to jump through hoops, ensuring all our […]

data visibility

Who Pays for The Lack of Data Visibility?

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In today’s world there is a lot of hype around data and its usage, Let’s take a closer look at the penalties for a lack of data and data visibility in particular. Management All managers like to know what is going on at any given point in time, but on a global, birds eye level, […]

The Best Way to Deal With Customer Complaints

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Listen To Your Customer Regardless of whether you think your customer is right or wrong, it is imperative that you listen to them.  Everyone likes to be heard.  Let them air their issues with your products or services before offering any solution. If your customer service team excel at their jobs, they will know that […]

social media strategy

4 Social Media Strategies For Your Organisation

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The joys of social media. On one hand social media brings organisations closer to their customer base, helps with market research, and allows you to keep tabs on the competition. On the other hand it can be a dangerous minefield, where one wrong step can undermine or even ruin an organisation’s reputation. This is just […]

3 Reasons Why Audit Log is Critical to Exceptional Customer Service

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In today’s world there is not much differentiating between companies in terms of technology so where can you find your competitive edge? More than ever companies are concentrating on providing exceptional customer service.  This means providing more resources to deal with customer complaints, making them more productive and competent so when issues arise they can […]

overdoing

Knowing Your Customer Well, or Overdoing It?

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Towards the end of 2013, the online retail giant Amazon, created a storm with their apparent trial of drones that will transform the online industry by having newly ordered goods in the hands of their customers within thirty minutes.  We even covered the field service and data auditing aspects of this story in one of […]

Studying the Customer Experience with Data Tracking

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As a consumer, I have had more than a few run-ins with disorganized field service organizations.  During such occasions, I have always wondered why I am paying top dollar for a service when the company providing the service can’t even serve their customers properly. With all the technology and services out there, there shouldn’t be […]