field service optimisation

Field Service Optimisation

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What is optimization? M&W defines it as: Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. Questions of maximizing or minimizing functions arising in the various disciplines can be solved using the same mathematical tools. In a typical optimization problem, the goal is […]

schedule

What You Need From Field Service Management Software

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Field Service Management is the hot new thing, many new software companies provide it as the new tool you need for effectively managing your field staff. Some provide it as a SaaS solution, typically for small companies that have around 50 resources or less and some are that are at enterprise level and are significantly […]

mobile engineer

Who’s in control of YOUR mobile workforce?

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Are you immediately thinking ‘ I am!’? Perhaps you should consider the following points before jumping to that conclusion! 1. Can you tell who is doing what and when they are doing it? Regardless of the size of your organisation, when you have mobile technicians, there will always be times when you can’t see who […]

Mobile Workforce Management: A Game Changer

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With many companies engaged in work across the globe, successful mobile workforce management is critical, yet we are still seeing many companies struggle with the effective management of their mobile workforce. Let’s set the scene. It’s a hectic day within the dispatch office of a major field service business that repairs equipment throughout a nation. Their […]

Is Night Work Truly Damaging Field Service?

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For many years professional bodies have been warning businesses and their employees about the adverse effects that night-time work is having on the human body. Despite the obvious debilitating effects of sleep deprivation these warnings extend into the increased risks of stress, diabetes and obesity, heart attacks, and cancer. In fact, there’s probably enough written […]

Field Service Management Software and SMBs in 2013

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As a longtime FSM consulting business, Realise Data Systems likes to keep tabs on what service organizations are really looking for when it comes to field service management software.  The service industry has become extremely competitive, and as technology advances, field service management software has become more of a necessity than a competitive advantage.  Luckily […]

Microsoft: Changing the Face of Field Service Mobility?

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The apparent demise of the software giant Microsoft – from being the undisputed market leader across a wide-range of innovative software solutions to one as an “also ran” – is well documented: Microsoft’s stock price – which closed at a high of $179.94 on 25 March 1999 – has fallen today to around $31.20 (their […]

Why Field Service KPI’s Should Be Like Fit Tests

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This week I started the intense at home fitness program Insanity by Beachbody.  As part of the sixty-day program, you take fit tests along the way to track your progress as well as your strengths and weaknesses.  During the first fitness test, conducted on the first day of the program, while dying a little and […]