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Field Service Management Expands Onto Mobile Platforms

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The high tech world does no small job keeping on top of the latest trends that are transforming the industry.  Social media, mobility, big data, the cloud have been introduced with trumpets blaring, creating buzz, hype, and sometimes confusion and skepticism as well.  In the meantime, something big has happened where field service management software is involved.  The playing field for the leading field service management vendors has moved, to the mobile platform.

No longer are organizations tied to a static field service management software just to be able to access mobile apps and functionality.  A mobile development platform can be implemented as a solution in its own right, independent of any CRM, ERP, or FSM solution.  This also gives organizations complete control to build out their solution, allowing them to accomplish true customization.

Gartner recently published their Magic Quadrant for Mobile Application Development Platforms.  ClickSoftware, a full field service solution provider, has made its way onto the quadrant this year, among heavy contenders like Apple, salesforce.com, SAP, and more.  ClickSoftware is the only dedicated field service solution provider to appear on the quadrant as Antenna Software only provides a field service application to its clients rather than a full solution.  Gartner recognized ClickSoftware for “addressing service optimization requirements and being one of the first field service management vendors to adopt HTML5,” according to a press release put out by ClickSoftware last week.

What does this mean for your mobile workers?  You don’t have to be tied to a second rate mobility product from a field service management vendor in order to compete.  A mobile application development platform gives your organization the ability to provide the best, most productive, mobile solution to your field workers, empowering them to provide the best customer service in the industry.  In other words, it will help make your organization’s mobile strategy elite.

Download your copy of the Gartner Magic Quadrant for MADP HERE.

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