EDF Energy Case Study
Discover how EDF Energy implemented a mobile workforce solution on time, on budget and to specification.
The Challange
Before introducing electronic systems, the Area Managers car boots were filled with paperwork. Fortnightly, an agent would liaise with their manager and collect paper walking-sheets for the following period. For just one day’s work, all of the required paper was carried in a ‘presenter’ weighing up to 5kg.
Any customer information that was subsequently passed to the Customer Services team, called ‘Quest’, required manual data entry. “Obviously because of different handwriting styles there were errors in the data and even though the Quest team would conduct a follow-up call to doublecheck information, regional accents or bad connections still meant occasionally mistakes were inevitable” explained Lewis.
Lisa Lewis - RE35 Field Sales Project ManagerThe system is fast, efficient and the guys particularly like the fact it is real time
Lauren Swietlik - Test AnalystIn terms of our customer experience, it’s fantastic. The customer has confidence that their data isn't being held by someone that isn't part of EDF Energy and with reduced paperwork, the agents can now travel in comfort!
Lisa Lewis - RE35 Field Sales Project ManagerThe support, service, and training that RDS provides have all been brilliant. I’ve worked with a lot of parties directly or indirectly, and with RDS there is a willingness to try and assist and to get to the root of the problem
About Realise Data Systems
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