Efficiency and optimization seem to go hand in hand and they really do. Efficiency is the driving force in reducing operational costs and Optimization is the engine with which to achieve this goal. When discussing workforce management solutions, the first thing to discuss is the return on investment (ROI). What value can a service organization […]
There is no mistake that good field service management is essential to many businesses today. Many companies will continue with their FSM even though it might have some shortcomings. One thing that you can’t afford not to have is good customer service by your field service management. So, does your FSM provide good customer service? […]
Field Service Management is the hot new thing, many new software companies provide it as the new tool you need for effectively managing your field staff. Some provide it as a SaaS solution, typically for small companies that have around 50 resources or less and some are that are at enterprise level and are significantly […]
Are you immediately thinking ‘ I am!’? Perhaps you should consider the following points before jumping to that conclusion! 1. Can you tell who is doing what and when they are doing it? Regardless of the size of your organisation, when you have mobile technicians, there will always be times when you can’t see who […]
The joys of social media. On one hand social media brings organisations closer to their customer base, helps with market research, and allows you to keep tabs on the competition. On the other hand it can be a dangerous minefield, where one wrong step can undermine or even ruin an organisation’s reputation. This is just […]
A new emphasis has been put on the importance of workforce management in the Oil and Gas industry over the past couple of years. As competition grows and oil and gas companies seek alternative energy sources, optimized and automated workforce management and field resource management has become essential. These companies face a myriad of problems […]
We recently told you that a FSM product’s ROI is directly linked to the existence of a quality mobility solution. In order to see that ROI fully, you need to successfully implement the mobile solution first. We have decided to collect advice and tips from the top mobile workforce management providers to help you with […]
In a competitive service market, mobility is more of a must than a maybe. As organizations adopt mobile strategies to help with efficiency, visibility, and customer service, there are things organizations have learned the hard way about what not to do. Realise Data Systems has taken their knowledge from personal experience with mobile implemenations as […]
The apparent demise of the software giant Microsoft – from being the undisputed market leader across a wide-range of innovative software solutions to one as an “also ran” – is well documented: Microsoft’s stock price – which closed at a high of $179.94 on 25 March 1999 – has fallen today to around $31.20 (their […]