The Power of Social Media for Field Service

Posted · Add Comment

It only makes sense for organizations that have the most intimate, on-the-go relationships with their customers to use a similar way to communicate with this customer base.  Forbes reports; “Social media is no longer just a clever marketing tool: It’s also a fast-growing channel for customer service.” Social media is the perfect communication tool for field service organizations, and is being embraced across the globe as an effective way for large organizations to keep better tabs on their current customers while attracting new ones.  Those who lack in the social media department are headed for a wake up call, as more consumers prefer social media communication with businesses to traditional phone calls or even customer support emails.  Enjoy this slideshow about “The Power of Social Media in Field Service” and see if you are engaging customers in the right ways.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.