The State of Field Service Management Software at Year’s End 2012

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Capterra recently published an infographic of the 20 most popular field service management software solutions on the market based on a number of factors, including customer base, online presence  and number of users.  Field service management software solutions offer field service organizations with a way to increase efficiency, reduce costs, and increase customer satisfaction.  The industry is a multi-million dollar enterprise, but as the Gartner Magic Quadrant has demonstrated, field service organizations are looking for customer solutions that tailor directly to their organization, strong ROI, and solutions that adopt the latest field service trends, such as mobility.

As 2012 comes to a close, Realise Data Systems reflects back at some of the highlights of field service management solutions during the year.

BYOD – Many field service organizations have adopted a “Bring Your Own Device” mobility strategy.  This allows field service technicians to utilize their own mobile devices at work, while out in the field.  While this policy may save organizations money in the long run, it also can reduce company efficiency.   Issues such as how to differentiate private and company owned information stored on the devices must also be addressed.  Where is this trend headed in the future?  With new devices such as the iPad mini and Microsoft Surface entering the market, we are bound to see more of this in 2013.

MOBILITY – Mobility has given field service organizations a range of advantages that range from tracking field service techs, to ensuring techs are optimally informed, to reducing costs and overhead.  Jobs can now be tracked and completed in real-time, payments can be made onsite, and paperwork has virtually disappeared as techs sign off on time sheets and more, all from the field.  Where is the trend headed in the future?  Bigger and better.  As field service management solution providers work to hone their solutions to offer full customization, better street level routing, and more, this will continue to be a KEY feature of field service management.

SAAS –  The cloud concept has grown in 2012 and will continue to grow in 2013.  Many field service organizations are opting for a SAAS field service management solution instead of traditional software in order to avoid lengthy complicated implementations and high costs.  TOA Technologies, a fully SAAS based field service management company, made headlines this  year by announcing its partnership with the CRM cloud giant  ClickSoftware introduced their SAAS SMB field service management solution ClickExpress.  Where is this trend headed in the future?  This is just the beginning of the SAAS movement.  With new developments and big acquisitions and partnerships in the making, SAAS is proving to be the way of the future for software and businesses.

Are you considering a field service management software solution at your organization?  Are you in the process of implementing any of ClickSoftware’s solutions?  Realise Data Systems can not only help find the right ClickSoftware solution for your organization, but our skilled team will bring years of ClickSoftware experience to your implementation to help ensure your roll-out is smooth and you are  receiving the best ROI for your business.  CONTACT US today.  Please view the full Capterra infographic of the 20 Most Popular Field Service Management Software Solutions below and note that ClickSoftware is the second most popular field service management software solution.  ClickSoftware provides field service management software solutions to field service organizations of all shapes and sizes.

© 2012 Capterra, Inc.

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